On confirmation of booking, your contract is with Jungle Journey. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.
For the services contracted, a minimum deposit of 75% of the total package cost is to be paid by you to Jungle Journey. The deposit is required to hold the booking on a confirmed basis.
Balance payment is to be made 15 days prior to the date of the start of services. Late bookings (made within 15 working days of the service date) require full and final payment at the time of booking. For special train journeys, hotel or resort bookings during peak seasons / Blackout dates, full payment is required at the time of booking.
All payments should be free and clear of any withholding tax and deduction. Bank charges for remittance would be borne by the payer.
Jungle Journey employees or agents will not ask for your Net Banking login, Password, OTP, etc. Please do not share sensitive information. If someone asks for it please contact us.
Cancellation charges are effective from the date we receive written notice and are as follows:
| Time Frame | Charges |
|---|---|
| 45 days before the travel date | 10% of The Package Cost |
| 30 to 44 days before the travel date | 20% of The Package Cost |
| 15 to 29 days before the travel date | 30% of The Package Cost |
| 08 to 14 days before the travel date | 50% of The Package Cost |
| 03 to 07 days before the travel date | 75% of The Package Cost |
| Less than 03 days, including no-show | No refund will be issued |
Minimum 10% service charge applies in case of client-initiated cancellations after booking. In case of company-initiated cancellations, clients can opt for a Credit Note or a refund with a minimum 10% service charge.
Refund for unused/unutilized services is processed based on the cancellation policy, and the process may take 7 working days. Jeep Safari, Canter Safari & Forest Lodge booking amount are non-refundable.
All guests must provide a valid Photo ID at the time of booking confirmation, as per the category:
Check-In Timings: 1200 – 1500 Hours
Check-Out Timings: 1000 – 1200 Hours
Early Check-in & Late check out depend on the room availability and hotel policy.
The cost of extra vehicle usage is not included in the services, and extra usage after transfer or sightseeing is not allowed. Vehicle is as per the Itinerary only. AC will work in Hills area.
Jeep Safari / Canter Safari / Other Safaris / Ride & Govt. Forest Lodge booking amount are non-refundable. In case your safari is not booked due to reasons like technical error or non-availability of seat, we will refund the whole amount in your given bank account.
If the government increases the safari price then you will have to pay the difference amount. All safari bookings are subject to availability and must be confirmed in advance. Confirmation will be provided upon receipt of full payment for the safari package.
Jungle Journey cannot guarantee a specific safari zone as it depends on availability. We reserve the right to change the safari zone based on availability, and guests cannot claim a particular safari zone.
After finalization of the tour cost, any increases in fees, taxes, or charges imposed by authorities will be passed on to the client. Jungle Journey acts as an agent for hotels, transporters, and jungle safari operators. We will make every effort to minimize any additional costs, but we cannot absorb increases beyond our control. Clients will be notified promptly of any changes that may affect the final price of their tour.
Our company shall not be held liable for any delays or inability to fulfill the terms of the agreement due to circumstances beyond our reasonable control. Such circumstances may include, but are not limited to, natural disasters, acts of God, war, strikes, labor disputes, government directives, or any other events classified as force majeure.
Force majeure refers to any unexpected event or condition that was not present or foreseeable at the time of contract signing, which is beyond the control of both parties and impedes or significantly hampers the fulfillment of contractual obligations. This provision may also encompass situations where meeting obligations becomes unduly challenging or commercially impracticable.
We prioritize transparency and accountability in our business operations and strive to communicate effectively with our clients in the event of any force majeure situations impacting our ability to deliver services as agreed. Your understanding and cooperation during such unforeseen circumstances are greatly appreciated.
All disputes will be subject to the jurisdiction of Delhi Courts.
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